Handle Difficult Conversations
Take Criticism Without Defending Yourself
Your manager says you are not being strategic enough. He gives no example, and he has not thought past that sentence.
4 minDiplomacyHard
Who you face
Julian Reyes
Department Lead
Uncomfortable, and vague about it.
“There's something I wanted to raise with you. Over the last few months, I've felt you're not being strategic enough.”
The opening line is fixed. Everything after it depends on what you say.
What you have to get done
- 1Ask what it looks like in practice
- 2Find what it cost, and to whom
- 3Leave with one change you both recognise
An objective counts only when a judge can quote the line where you hit it. Nothing is credited on impression.
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