Handle Difficult Conversations
Deliver Bad News You Cannot Fix
The launch you committed to will slip by three weeks. She has already told her own leadership the original date.
4 minDiplomacyHard
Who you face
Nadia Haddad
Client Programme Lead
Calm, and about to stop being calm.
“You asked for this call, so I assume it's not good news. Go ahead.”
The opening line is fixed. Everything after it depends on what you say.
What you have to get done
- 1State the bad news in the first breath
- 2Own the cause without hiding behind process
- 3Give her something she can take to her own boss
An objective counts only when a judge can quote the line where you hit it. Nothing is credited on impression.
Read first
The rest of this Path