Handle Difficult Conversations
Stay constructive when pressure asks for a bad yes.
Diplomacy0Negotiation0
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5 challenges
Nadia Haddad · Client Programme Lead
Deliver Bad News You Cannot Fix
The launch you committed to will slip by three weeks. She has already told her own leadership the original date.
3 objectives
- State the bad news in the first breath
- Own the cause without hiding behind process
- Give her something she can take to her own boss